Frequently Asked Questions FAQs

Referrals

  • Do I have to have a GP referral letter?
      • No, often your GP will send one later, but it usually helps the consultation process. Sometimes your insurance company will want want a copy (with your permission) before they will pre-authorise you particularly if you have any pre-existing conditions

 

  • Must I have pre-authorisation?
      • Yes, it is highly recommended to obtain a pre-authorisation number or code from your insurer before attending for your appointment otherwise you run the risk of them later refusing cover, and then you become liable for all costs

 

  • Can my GP refer me directly just to Mr Warren?
      • Yes, in the private sector GPs can refer directly to a named consultant. In the NHS now, GPs are discouraged from named referrals as there might be an inequality of access to medical care if waiting lists for ‘popular consultants’ are much longer than their consultant colleagues, disadvantaging the patient. Privately most consultants do not have much of a waiting list with equal rapid access so this does not apply.

 

  • If I see Mr Warren privately, will he put me directly on his NHS waiting list if I need an operation or investigation?
      • No. Not only has Mr Warren resigned from NHS practice in 2015 but NHS Trusts now insist that all patients put on waiting lists are registered first through the NHS outpatients even if they have self-payed to see a consultant privately (as this would be an unfair payment to bypass those waiting for their NHS outpatient appointment). You would need to return to your GP to be re-referred but remember from the FAQ above, this will not be a named referral to Mr Warren.

 

  • If I see a colleague of Mr Warren in the NHS outpatients and they recommend an operation/investigation, can I just be booked directly for this in a Private Hospital under Mr Warren’s care?
      • No. Mr Warren would like to assess you himself in outpatients (we all have slightly different opinions upon needs) and furthermore even if you were seen in the NHS, you will still need blood tests, MRSA swabs and consent in outpatients rather than 10 seconds before your operation (which is considered poor clinical practice and disallowed in private hospitals – increase risk of mistakes/errors and consequently adverse events)! Additionally Mr Warren would not have access to your NHS records or investigations.

 

Fees

 

  • If I have an excess, no outpatient cover or I’m self-funding, how can I pay?
      • Mr Warren accepts cash and cheques but has no facility for accepting credit/debit cards. In exceptional circumstances and with prior agreement with his office, BACS transfers can be made. The hospital tend not to like to take consultants payments and some do not have the facility as all hospital invoices are sent out from a national billing & collection centre. Please remember that Mr Warren is not an employee of a private hospital but rents ‘space’ and is thus not responsible for any hospital fees, and vice versa which is why the hospitals are reluctant to take payments for consultants. Also, you may receive a bill from Mr Warren and a very similar one from the hospital eg for treatment of piles – Mr Warren charges for performing the treatment but the hospital also charges for disposables and equipment. Mr Warren’s office will advise you prior to your appointment if you inform them that you are self-funding or have no outpatient cover prior to making the appointment.

 

  • If I pay cash can I negotiate a discount?
      • No! Mr Warren believes his fees are fair and reasonable, and certainly not excessive and well within guidelines, and thus it doesn’t matter how you pay – the bill will be the same and payable at the end of the appointment. His office will advise you of likely approximate costs beforehand.

 

  • If I don’t pay my bill, what will happen?
      • Mr Warren takes non-payments very seriously as it is simply stealing and Mr Warren has to pay for the room and time to see you (and thus if you cannot make an appointment please ring his office as soon as possible to avoid a charge) additionally, and furthermore his office goes to great lengths to forewarn you of costs. His office therefore pursues all unpaid bills through a debt-collection agency (who will add their own collection costs to the bill as well) and ultimately through the small claims court which may result in a county court judgement against your name and poor credit ratings for future payments/mortgages etc. Mr Warren will then not see you again in the future and inform all of these private hospitals who take an opinion upon a total lifelong ban from their premises (for all types of referrals) and your GP will be informed accordingly. If there are genuine reasons for a sudden change of circumstances and inability to pay, then speak with the office as soon as possible, who may help you to meet your payments more gradually.

 

Clinical FAQs